Frequently Asked Questions

COVID-19

(Updated 8/2/2021)

Current Restrictions

 

How do I book a home?

You can either make a booking directly on this website by using the "Book Online" box to the right, through AirBnB, or VRBO. If you're having trouble, feel free to email us at info@desertvips.com.

 

Can I bring my pet with me?

That depends on where you want to stay! To find out if the home you're interested in allows pets, you can click on the "Properties" link above and find the appropriate listing. You can also email us at info@desertvips.com, and we will help you find the right home for your stay.

 

Will we need to clean the house before we leave?

No, but before leaving, we do ask that;

  1.  Any trash, debris, etc. is removed from the home
  2.  Cooking clutter is cleaned up and dishwasher is loaded
  3.  All remote controls left in plain sight
  4.  Refrigerator is empty of perishable food
  5.  Lights, heater, air conditioner, fans, appliances, etc. are turned off
  6.  All doors and windows are closed and locked
  7.  Any keys, garage openers, and parking passes are left on the counter or returned to a lockbox
Everything else can be left to us!

 

What are your office hours?

Desert VIPS is open 24 hours a day, 7 days a week, all year round.

 

What time is check-in/out?

Check-in is 4:00 PM, check-out is 10:00 AM.

 

What if we lose a personal item?

Please make sure you do not leave behind any personal items. If an item is left behind, we will contact you and work out a solution, but you will be responsible for any postage. If we do not hear back from you about the item within 30 days, we will discard it.


Can we bring our pets?

Only for certain homes. Please honor the pet policy, as some homeowners are highly allergie. Pets in a non-pet home are considered a breach of the rental agreement. Please pick up after your pet, and keep them on leashes or in carriers when outside the home.


Can we smoke?

There is no smoking allowed inside the home.


Where can I park?

In the city of Palm Springs, one vehicle is allowed on the property per bedroom count. Palm Springs does not allow street parking at any time. Please park your vehicle(s) in the driveway or inside the garage.


Do the homes have cable?

Our homes do have cable.


Is high-speed Internet available?

We do have High-Speed WiFi in all of our homes. Look in the property description for details.


Is there a BBQ?

Yes; they are propane or natural gas BBQs.


Anything else I should know?

Desert VIPS is not responsible for events out of our control, such as natural or man-made disaster, an electrical blackout, loss of telephone service/internet, and no refunds will be given. Home rates, specials, nightly minimums, and descriptions are subject to change. Firearms and fireworks are not permitted. Cleaning fees are non-refundable. Other restrictions may apply.


Any other questions?  Contact us!